This study proposes an integrated decision support framework for evaluating hospital service quality under uncertainty using Interval-Valued Pythagorean Fuzzy (IVPF) information. It combines an improved entropy measure for expert weighting, WENSLO-RANCOM method for criteria weighting, and an IVPF extension of CRADIS method for hospital ranking. The framework is applied to five hospitals in Patna, India, using four experts and eighteen criteria. Public transport, ambulance services, and medication expertise emerge as the most important factors. Hospital-2 ranks first overall. Sensitivity and comparative analyses confirm the robustness of the results, while the framework also supports resource allocation and service improvement planning.
Journal:Informatica
Volume 32, Issue 4 (2021), pp. 709–739
Abstract
A p-rung orthopair fuzzy set (p-ROFS) describes a generalization of intuitionistic fuzzy set and Pythagorean fuzzy set in the case where we face a larger representation space of acceptable membership grades, and moreover, it gives a decision maker more flexibility in expressing his/her real preferences. Under the p-rung orthopair fuzzy environment, we are going to propose a novel and parametrized score function of p-ROFSs by incorporating the idea of weighted average of the degree of membership and non-membership functions. In view of this fact, this study is further undertaken to investigate and present different properties of the proposed score function for p-ROFSs. Moreover, we indicate that this ranking technique reduces some of the drawbacks of the existing ones. Eventually, we develop an approach based on the above-mentioned ranking technique to deal with multiple criteria decision making problems with p-rung orthopair fuzzy information.
Pub. online:1 Jan 2017Type:Research ArticleOpen Access
Journal:Informatica
Volume 28, Issue 2 (2017), pp. 387–402
Abstract
This paper proposes the concepts of a neutrosophic number and a trapezoidal neutrosophic number (TNN), the basic operational relations of TNNs, and the score function of TNN. Then, we develop a trapezoidal neutrosophic weighted arithmetic averaging (TNWAA) operator and a trapezoidal neutrosophic weighted geometric averaging (TNWGA) operator to aggregate TNN information and investigate their properties. Furthermore, a multiple attribute decision making method based on the TNWAA and TNWGA operators and the score function of TNN is established under a TNN environment. Finally, an illustrative example of investment alternatives is given to demonstrate the application and effectiveness of the developed approach.