This study proposes an integrated decision support framework for evaluating hospital service quality under uncertainty using Interval-Valued Pythagorean Fuzzy (IVPF) information. It combines an improved entropy measure for expert weighting, WENSLO-RANCOM method for criteria weighting, and an IVPF extension of CRADIS method for hospital ranking. The framework is applied to five hospitals in Patna, India, using four experts and eighteen criteria. Public transport, ambulance services, and medication expertise emerge as the most important factors. Hospital-2 ranks first overall. Sensitivity and comparative analyses confirm the robustness of the results, while the framework also supports resource allocation and service improvement planning.
Pub. online:1 Oct 2024Type:Research ArticleOpen Access
Journal:Informatica
Volume 35, Issue 4 (2024), pp. 859–882
Abstract
In this paper, firstly, we propose two new GTHFNs-prioritized aggregation operators called generalized trapezoidal hesitant fuzzy number prioritized weighted average operator and generalized trapezoidal hesitant fuzzy number prioritized weighted geometric operator. Secondly, we investigate the fundamental properties of the operators in detail such as idempotency, boundedness and monotonicity. Thirdly, we propose a method based on the developed GTHF-numbers prioritized aggregation operators for solving an MADM problem with GTHF-numbers. Fourthly, we give a numerical example of the developed method. Finally, a comparative analysis is given with some existing methods in solving an MADM problem with GTHF-numbers.
Journal:Informatica
Volume 32, Issue 4 (2021), pp. 709–739
Abstract
A p-rung orthopair fuzzy set (p-ROFS) describes a generalization of intuitionistic fuzzy set and Pythagorean fuzzy set in the case where we face a larger representation space of acceptable membership grades, and moreover, it gives a decision maker more flexibility in expressing his/her real preferences. Under the p-rung orthopair fuzzy environment, we are going to propose a novel and parametrized score function of p-ROFSs by incorporating the idea of weighted average of the degree of membership and non-membership functions. In view of this fact, this study is further undertaken to investigate and present different properties of the proposed score function for p-ROFSs. Moreover, we indicate that this ranking technique reduces some of the drawbacks of the existing ones. Eventually, we develop an approach based on the above-mentioned ranking technique to deal with multiple criteria decision making problems with p-rung orthopair fuzzy information.
Pub. online:1 Jan 2017Type:Research ArticleOpen Access
Journal:Informatica
Volume 28, Issue 4 (2017), pp. 665–685
Abstract
In this paper, with respect to how to express the complex fuzzy information, we proposed the concept of interval-valued linguistic intuitionistic fuzzy numbers (IVLIFNs), whose membership and non-membership are represented by interval-valued linguistic terms, then the Hamming distance is defined, further, we also proposed the interval-valued linguistic intuitionistic fuzzy entropy. Considering that the VIKOR method can achieve the maximum “group utility” and minimum of “individual regret”, we extended the VIKOR method to process the interval-valued linguistic intuitionistic fuzzy information (IVLIFI), and proposed an extended VIKOR method for the multiple attribute decision making (MADM) problems with IVLIFI. And an illustrative example shows the effectiveness of the proposed approach.
Journal:Informatica
Volume 27, Issue 1 (2016), pp. 179–202
Abstract
This paper proposes the concept of an interval neutrosophic hesitant fuzzy set (INHFS) and the operational relations of INHFSs. Then, we develop correlation coefficients of INHFSs and investigate the relation between the similarity measures and the correlation coefficients. Furthermore, a multiple attribute decision making method based on the correlation coefficients is established under interval neutrosophic hesitant fuzzy environment. Through the correlation coefficients between each alternative and the ideal alternative, we obtain the ranking order of all alternatives and the best one. Finally, an illustrative example of investment alternatives is given to demonstrate the application and effectiveness of the developed approach.